Terms & Conditions
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These Terms of Use govern your use of the Best Practice website and any webpages, content, directories and features made available through it (the “Website”).
The Website is operated by George Hannah trading as Best Practice (“Best Practice”, “we”, “us” or “our”).
By accessing or using the Website, you agree to these Terms. If you do not agree, please do not use the Website.
1. About Best Practice
Best Practice is an independent media and information project covering legal technology, artificial intelligence and the changing practice of law.
Unless expressly stated otherwise, content published on the Website represents the personal views of its authors and contributors.
Best Practice is not connected with, produced by, endorsed by or published on behalf of the operator's employer. Nothing published on the Website should be taken as representing the views, positions or opinions of the operator's employer or any other organisation with which an author, contributor, podcast guest or other participant may be associated.
2. Information only — no professional advice
All information made available through the Website is provided for general information and educational purposes only.
Nothing on the Website constitutes, or is intended to constitute:
legal advice;
financial or investment advice;
tax advice;
regulatory advice; or
any other form of professional advice.
You should not act, or refrain from acting, on the basis of information contained on the Website without carrying out your own research and, where appropriate, obtaining advice from a suitably qualified professional.
Nothing on the Website creates a solicitor-client, adviser-client, fiduciary or other professional relationship between you and Best Practice, its operator, authors, contributors, sponsors or guests.
3. The Best Practice Directory
The Best Practice directory is intended to help users discover and learn about companies, products and services operating within legal technology and related markets.
We make reasonable efforts to ensure that information contained in the directory is useful and accurate. However, the legal technology market changes quickly and we do not guarantee that directory information is complete, accurate, current or error-free.
You should therefore conduct your own research and verify material information directly with the relevant company or another reliable source before relying on it or making any decision.
The inclusion of a company, product or service within the directory does not, by itself, constitute an endorsement, recommendation, certification or guarantee by Best Practice.
Similarly, the omission of a company, product or service from the directory should not be interpreted as a judgment about that company, product or service.
We may add, remove, correct, reorder or update directory entries at any time.
4. Editorial content, sponsorships and commercial relationships
Best Practice may receive sponsorship, advertising revenue, subscription revenue or other commercial support from companies or organisations discussed on the Website, in the newsletter, on podcasts or elsewhere in Best Practice content.
Where content, placement or another feature has been paid for or sponsored, we will seek to identify this clearly where appropriate.
The existence of a sponsorship, advertising arrangement or other commercial relationship does not necessarily constitute an endorsement or recommendation of the relevant company, product or service.
Unless expressly stated otherwise, editorial views remain those of the relevant author or contributor.
Directory inclusion should not be assumed to be paid inclusion unless this is expressly indicated.
5. Podcasts, newsletters, subscriptions and third-party platforms
The Website may contain links to Best Practice content or services hosted or provided through third-party platforms, including services such as YouTube, Spotify and Substack.
The Best Practice newsletter is currently distributed through Substack. If you subscribe to a newsletter, purchase a paid subscription or otherwise interact with a third-party platform, your use of that platform may also be governed by its own terms, privacy policy, payment arrangements and other rules.
Where a purchase or subscription is made through a third-party platform, any additional terms and information presented to you at the point of purchase may also apply.
Nothing in these Terms affects any statutory rights you may have as a consumer.
We do not control third-party platforms and do not guarantee their availability, security, accuracy, functionality or continued operation.
A link to a third-party website, platform, company, product or service does not, by itself, mean that Best Practice endorses or recommends it.
You access and use third-party websites and services at your own discretion and should review their applicable terms and privacy policies.
6. AI tools and automated services
The Website may from time to time provide links, prompts or functionality that enables you to interact with third-party artificial intelligence tools or other automated services.
Any output generated by a third-party AI service is generated by that service rather than by Best Practice and may be inaccurate, incomplete or misleading.
You should independently verify any material information contained in AI-generated output.
Your use of any third-party AI service is also subject to the terms and privacy practices of the relevant provider.
7. Intellectual property rights
Unless otherwise stated, all intellectual property rights in the Website and original content created by Best Practice — including articles, written commentary, graphics, branding, logos, directory descriptions, compilations, podcast artwork, website design and other original materials — are owned by or licensed to Best Practice.
This includes, where applicable, copyright and database rights in the selection, arrangement and compilation of material appearing on the Website.
You may access the Website and use reasonable extracts of its content for your personal and non-commercial use.
You may also link to publicly accessible pages on the Website and draw the attention of others to Best Practice content, provided you do so fairly, lawfully and in a way that does not suggest an association, approval or endorsement that does not exist.
Unless permitted by law or authorised by us, you must not:
reproduce or republish substantial parts of the Website;
sell or commercially exploit our content;
systematically extract, download or reproduce Website content or directory data;
create or maintain a competing database using substantial parts of our directory or other content;
remove copyright, attribution or proprietary notices; or
use our branding or content in a manner that misleadingly suggests an association with Best Practice.
Names, logos, trademarks and other intellectual property belonging to companies or third parties featured on the Website remain the property of their respective owners. Their appearance on Best Practice does not imply any affiliation with or endorsement by those organisations unless expressly stated.
Nothing in these Terms is intended to prevent any use permitted by applicable copyright, database-right or other intellectual property law.
8. Text and data mining, scraping and AI training
Except where we have expressly authorised it or applicable law gives you a right that cannot lawfully be excluded or restricted by contract, you must not conduct, facilitate, authorise or permit systematic text or data mining, web scraping or automated extraction in relation to the Website or its content.
This includes using any robot, bot, spider, scraper, crawler or other automated system, process or technique to obtain, copy, monitor, extract or republish substantial quantities of Website content or directory data.
Unless we have expressly agreed otherwise in writing, you must not use substantial parts of the Website or its content for the purpose of developing, training, fine-tuning, testing or validating an artificial intelligence or machine-learning model.
This section does not restrict activities that applicable law expressly permits and which cannot lawfully be excluded by contract.
9. Corrections, suggestions and submissions
We welcome corrections, suggestions and other feedback, particularly in relation to information contained within the Best Practice directory.
Submitting a correction or suggestion does not guarantee that we will make the requested change. We may investigate, edit, accept, reject or remove submissions at our discretion.
If you submit information or material to us, you confirm that:
you have the right to provide it;
it is not, to the best of your knowledge, deliberately false or misleading;
it is not defamatory, unlawful or infringing of another person's rights; and
providing it to us does not breach an obligation of confidentiality owed to another person.
Unless otherwise agreed, you should not submit confidential, privileged or highly sensitive information through general correction, feedback or contact forms.
You grant us a non-exclusive, royalty-free licence to use, reproduce, edit and incorporate information you submit to the extent reasonably necessary to investigate submissions and to maintain, correct, improve or publish Website content.
10. Website availability and changes
The Website is made available on an “as available” basis.
We may update, change, suspend, restrict or withdraw any part of the Website at any time.
Although we aim to keep the Website available, we do not guarantee that it, or any particular content or feature, will always be available, uninterrupted, secure or free from errors, bugs or technical problems.
We may change the design, format, functionality, scope or content of the Website, including the directory, at any time.
11. Acceptable use
You must not use the Website:
for any unlawful or fraudulent purpose;
in a way that infringes the rights of another person;
to knowingly introduce viruses, trojans, worms, logic bombs, malicious software or other technologically harmful material;
to attempt to gain unauthorised access to the Website, the server on which it is hosted, or any connected server, computer, database or system;
to carry out or facilitate a denial-of-service or distributed denial-of-service attack;
in a way that materially interferes with the Website, its operation or other users;
to circumvent security or technical measures designed to protect the Website; or
to extract, reproduce or exploit Website content contrary to these Terms.
We may restrict or block access to the Website where we reasonably believe these Terms have been breached.
12. Security and viruses
We do not guarantee that the Website will be secure or free from bugs, viruses or other harmful material.
You are responsible for configuring your own information technology, software and devices appropriately when accessing the Website and should use appropriate security and virus-protection measures.
13. Cookies and privacy
We process personal information in accordance with our Privacy Policy.
The Website may also use cookies and similar technologies. Information about our use of cookies and the choices available to you is set out in our Privacy Policy or Cookie Policy, as applicable.
Where required by law, you will be given appropriate choices regarding non-essential cookies and similar technologies.
Third-party platforms and embedded services may use their own cookies or process personal information in accordance with their own privacy practices.
14. Do not rely on information on the Website
Although we make reasonable efforts to keep information useful and current, we make no guarantee that Website content will always be accurate, complete or up to date.
Content may contain errors, become outdated or reflect information that was correct only at the date of publication.
You are responsible for independently verifying information that is material to any decision you make.
15. Our responsibility to you
Nothing in these Terms excludes or limits liability where doing so would be unlawful. In particular, nothing excludes or limits liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot lawfully be excluded or limited.
If you are using the Website as a consumer
Nothing in these Terms affects your statutory rights.
We are responsible to you for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill where we are legally responsible for that loss or damage.
We are not responsible for business losses suffered by a consumer.
If you are using the Website for business purposes
To the fullest extent permitted by law, we exclude implied conditions, warranties, representations or other terms that may apply to the Website or its content.
We will not be liable for loss or damage arising from or in connection with:
your use of, or inability to use, the Website;
your use of or reliance upon Website content;
loss of profits, sales, revenue or business;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation;
loss or corruption of data; or
indirect or consequential loss.
Third-party services
To the fullest extent permitted by law, we are not responsible for loss or damage arising from third-party websites, platforms, AI services, products or services that you access through links from the Website.
16. Changes to these Terms
We may update these Terms from time to time, including to reflect changes to the Website, our activities or applicable law.
The latest version will be published on this page together with the date on which it was last updated.
Each time you use the Website, you should check the Terms that apply at that time.
17. Other policies
Our Privacy Policy and, where applicable, Cookie Policy also apply to your use of the Website.
If you purchase any product or service from us directly in the future, additional terms of sale or subscription terms may apply and will be made available to you before you purchase.
18. Governing law and jurisdiction
If you are a consumer, these Terms, their subject matter and their formation are governed by English law.
You and we agree that the courts of England and Wales will have jurisdiction, except that if you are resident in Scotland you may also bring proceedings in Scotland, and if you are resident in Northern Ireland you may also bring proceedings in Northern Ireland.
If you are using the Website for business purposes, these Terms, their subject matter and their formation, and any non-contractual disputes or claims arising out of or in connection with them, are governed by English law.
For business users, the courts of England and Wales will have exclusive jurisdiction.
19. Contact and operator information
The Website is operated by:
George Hannah trading as Best Practice
Email: george@georgehannah.com